Conflict is a normal part of everyday human interaction. When you are in a family business, there are more opportunities for there to be conflict. Individuals come to a decision from different perspectives, using lessons learned from different experiences and from various personal characteristics and communication preferences. Some individuals are direct and others beat around the bush. Some are spontaneous and others need time to reflect and do their own research before voicing an opinion. Avoiding conflict keeps your business and family stuck or at an impasse, unable to improve their business or their family harmony. In this presentation, Laura gives you the tools, tips and techniques to improve communication in your family business.